I have work in reputable call centers here in the Philippines, handling different account from time to time such as credit card acquisition, directory assistance, appointment setting, survey, timeshare, health insurance, selling through phone, data mining, email scraping to name a few. With these kind of experiences, I have acquired the virtue of being patient to customers, answering every questions that are being asked thus providing excellent customer satisfaction. But with this skills and talents that I have, I know, I still have to hone my fullest potential and to give high quality services that will enable me to meet your objectives...Sign up to read more
Over the years, I have developed a wide range of experience in customer service, sales and technical support. My core competencies lie in typing and data entry as well as chat or email support for sales and technical related inquiries.
I worked since 2007 as a call center agent for Business Process Outsourcing companies and have been an active freelancer here at Upwork since 2015.
I enjoy typing during my free time so I decided to put it into good use and work here.
I am very keen on detail and make sure that everything is properly done before moving on to the next job.
I am a very customer and results oriented person when it comes to...
- Reliable Virtual Assistant (VA)
- Exceptional Customer Service Provider
- Outstanding Technical Support Representative
- Extensive Web / Internet Researcher
- Lead Generation Strategist
- List Building Specialist
- Data Entry Expert
- e-Commerce / Shopify Admin
The list goes on...
I take pride in delivering a high-level work quality for the past ten years. From working with large-scale business organizations overseas providing telemarketing, customer service, & technical support to giving small to medium-sized entrepreneurs administrative assistance such as web research, data entry, lead generation, etc.
My overall expertise can only...
My philosophy is based on 3 principles: trust, consistent growth, and long-term success for the company. I have been providing excellent customer service for more than 14 years (since 2006).
I specialize in phone, chat, and email customer service for small to large businesses in the United States. Some of the accounts that I have handled are DirecTV, Comcast, Amazon.com, Fertibela, and Thumbtack. I handled technical troubleshooting, billing inquiries, sales, and appointment setting, I also have experience in leading teams and training new hires.
I have knowledge working with ACSR, Zendesk Ticketing system, Zopim, Salesforce, Bitrix24,...
Over the past 7 years I've had the pleasure of helping businesses ranging from one-man bands to large multinational corporations grow their business.
As a contracted sales representative, I analyse your current sales strategy and then test and implement changes to generate an increase in sales.
Based on your business' current operational and financial capacity, we'll work in a collaborative model that will generate the desired results whilst remaining in line with your operational setup.
My core strength is highlighting immediate opportunities for improvement and implementing systems that will ensure lasting results.
I have almost 11 years experience in Customer Service and Sales both in the call center industry and Virtually. I have worked in different companies which helped me improve and develop a wide range of skills. I have been a customer service representative and also got the positions as QA, Trainer and Manager for different accounts.
I always put QUALITY above anything else. Mediocrity is never an option for me.
Quality is a way of life.
I have used different tools like Zendesk, Bitrix24, Five9 and Zoho for CRM System, Bria, Five9, Skype and Google voice for calling, Comm100 for chat service, Bitrix24 and gmail for emails and I've had...
My 11-year experience in the Business Process Outsource industry has provided me with excellent customer service values, a keen eye for details and a strict compliance on quality.
Having started as a representative and rising to the ranks, I appreciate the learnings I have acquired in every phase of my career.
I have been a frontline general customer service consultant for many different companies including financial, online shopping, and credit report companies.
For over 2 years, I worked as a Senior Quality Specialist for a big online shopping site.
After which I joined the launching team of a technical account as a Communications...
I have 9 years experience in Sales and Customer Service. I always do my task with excellence and good quality that made me received multiple awards like Top Seller of every month, Top Quality Agent, and cash incentives. Consultative Selling and great Account Management are the skills that I use to gain the trust of my customers.
I also have 2 years of experience in clerical or administration works such as order processing, shipping and handling, and data entry.
I am an experienced customer service and sales manager representative. My primary skills are lead customer service, sales, and telemarketing. I have multiple years in this field, working along side with Kirby Vacuum's customer service and more recently Facebook marketing sales. I excel in talking to customers and selling products as well as quality assurance.
I am highly experienced with phone, chat and email handling, administrative tasks, data-entry, sales, research, managing e-commerce accounts in Amazon and Shopify and drop-shipping. I have strong communication skills, trustworthy and a dependable virtual assistant to employers that require both speed and accuracy and can definitely work under minimal supervision.
2020欧洲杯体育投注平台 I have an excellent organizational and analytical skills, I am passionate in what I do and I deliver job on a timely manner. I deliver excellent results for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my...
Email Support | Email Handling | Customer Service | Administrative Tasks | Data Entry | Order Processing
-Been freelancing since 2014
-Have worked as a Customer Service Representative for 5 years and handled UK and Australian accounts in BPO companies.
-Became a top agent for 2 consecutive months for an Australian Telco account
-Hand-picked to be part of the pioneer batch for an Australian electricity account, became a level 2 CSR and handled complex issues and escalations
-Have done back-end works such as account activations and sales verifications which included data entries in spreadsheets and system tools.
-Proficient in using...
Experienced customer service relation officer, virtual assistant and human resource officer for almost 8 years with a unique combination of technical expertise, technical sales, sales management, production support to improve customer satisfaction, admin works, interviews and hiring candidates.
Knowledge with Microsoft Office, Google Services, Social Media Sites, Wordpress, Magento, Blog Sites, Team Management Apps like Trello, Canva, Gimp photo editor, Tracktik, and mostly everything concerning the internet.
2020欧洲杯体育投注平台 Worked with Sony, Dell, HP, Virgin Mobile, Studio Twelve Interior Design, Jetstar, Dodo Australia just to name a few as customer...
Experienced Customer Service handling technical and non technical accounts for US Clients and my best acquired skill is Customer Satisfaction.
Wide background in Point of Sales operations, Hardware including Kiosk Systems, Credit Card readers, Printers and Scanners troubleshooting and maintenance for a Software Company operating in Major US Salon and Spa’ chains in US.
My Customer Service Roles on Consumer Banking, Telecommunications, Internet Service Provider, Hotel and Airline Reservations - Call Center environment, helped me understand how to efficiently handle my Client's time and produce results with minimal supervision.
Hi, I am Aditya from Lucknow, India. I am an innovative, competent, motivated and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively as a freelancer or in a complex and busy environment.
I am looking for a career advancement opportunity with a company that will allow me to develop my skill & potential. My official work times are US standard...
# Telemarketer/ Virtual Assistant/ Encoder/ Lead Generator/ Appointment Setter/ Admin /Sales Manager
# 4 years of being Homebased Freelancer
# Top Rated Freelancer on Upwork
# 5 star ratings to most of my job history
# I have years of intensive training, background and experience in different types of job categories.
2020欧洲杯体育投注平台 I am a fast learner and I always strive to do my best in every campaign entrusted to me. I am the type of person who maintains open communication/partnership with my clients, thus I am open for constructive criticisms and feedback because I believe that in order to lengthen the campaign and for it to sell, I need to...
I have worked in the Customer Service industry for more than 7 years specifically in the BPO industry. I have a Customer Service Representative and Technical Support Representative experiences. Handled from billing concerns with Charter Communications, handling customer complaints, and to assist customers in an e-commerce website. I also did troubleshooting from software to hardware to fix the internet connection of a laptop/desktop. All of the jobs that I had with the BPO companies were using either Phone telephony, chat, or email for communication and I had experience with all of these.
2020欧洲杯体育投注平台 Other Experiences include a home-based Data Entry...
🌟Experience Bilingual Customer Service Specialist/Chat Support & Email handling
✔️Top-Rated Customer Service Specialist on Upwork. Hard-working professional with strong work ethics.
✔️Expert in Email Handling/Chat support/Phone Support
✔️Fully Bilingual(English, French) + Spanish fluency
2020欧洲杯体育投注平台 ✔️7+ years of experience in Customer Service/Technical Support and Sales support and management for a variety of branded name companies and products, with skills in coaching, developing and supervising team individuals to drive them to success. With a guarantee of more than 95% in QoS (Quality of Service), more than 85% of FCR (First...
My first job was in Sitel (Baguio City) for 2 years, and I was with Hawaiian Airlines Account as a Customer Service Representative for 18 months. I got promoted from Customer Service Representative to Web Support Representative for the same account for 6 months.
February 2012 - March 2015, Entered Pharmaceutical Industry as Medical Representative at Takeda Pharmaceutical Philippines.
Knowledge and Skills:
- Confer with customers by telephone in order to provide information about flights and services, to take reservations or cancel reservations, or to obtain details of complaints.
- Keep records of customer interactions and...
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I started working as Customer Service Representative and Technical Support Representative for 2 and a half years for US clients supporting Hewlett-Packard company. We handle issues like troubleshooting, product order and returns, billing and disputes and escalations. After that, I worked as Retail Customer Care Specialist for HSBC financial catering US clients. I am responsible for credit card activation, purchase and order, billing, disputes and up selling. The recent was working as Sales Consultant and Customer Service Consultant for Virgin...
A seasoned and reliable Customer Service Representative with over 5 years of experience working in a BPO. I specialize in handling customer queries, solving issues, processing refunds and collections, setting appointments, and processing tickets. I strive to provide courteous, professional support to clients.
Adept in handling sales accounts, I have an average closing rate of 70% of sales/appointment calls made. I always aim to provide numbers and outputs for my clients.
2020欧洲杯体育投注平台 I am goal-focused, results-oriented, and committed to my work. Client relationships and quality service are my top priorities. I am eager for the opportunity to meet...
I am available as Help Desk/Customer Service agent and Italian-English Translator, and for data entry and proof-reading.
I believe in providing the service that I would like to receive. I have a complete customer focus and I constantly strive to exceed customer’s expectations.
The right place for me is where my employer offers me the opportunity to further my professional and personal development and quickly take on responsibility, with an eye to the importance and meaning of my job. I would enjoy becoming part of a structure like yours which works to provide the best possible service.
I will bring to the job: entrepreneurial...
I have been in the Business Process Outsourcing industry for the past 6 years. My typical role as a Customer Service Representative is doing sales in a business to business campaign and lead generation. I was also a Technical Support Representative, helping customers to troubleshoot and in answering their inquiries with their provider. I also have a background handling hotel reservations and assisting clients with their healthcare account. These experiences make me an expert in handling customers' concerns in a timely manner.
I am flexible in doing assigned responsibilities, a fast learner and open in accepting new roles which would...
I am reliable, passionate and a hard-working person who has over 10 years of work experience giving efficient and excellent quality of service to numerous BPO companies.
I have experience in different line of services and products that caters Customer Service, Technical Support and Sales. I have worked for some Outsourcing Companies that handles products/services for prestigious companies in the United States such as Comcast, United Airlines, SiriusXm Satellite Radio, Chase, Visa/MasterCard to name a few.
2020欧洲杯体育投注平台 I can work under pressure with minimal supervision, I meet deadlines and quota, I am a team player and I love to explore and learn new...
My name is Johanna Solorzano, I am a freelancer from Nicaragua who loves what she does. I specialize in delivering excellent Customer Service. I have over 9 years of experience in sales and customer service. Goal-oriented and excellent time management skills. Excellent phone etiquette. I have worked for well-known companies such as Capital One, Choice Hotels International, Vonage, and 1800-Dentist. I have experience working in all aspects of Customer Service: email, chat and phone, and have experience working with many systems and software.
I consider myself to have the skills needed to succeed as a care representative, I learn fast,...
I am looking for freelance work opportunities where I can apply my skills and abilities.
Data Entry - write business letters, reports or office memos using word processing programs.
Web Research - knows and apply intensive techniques for more effective research
Email Management -sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
Customer Service - answer telephone inquiries from customers, attend to visitors and assist other staff in the organization with their inquiries.
2020欧洲杯体育投注平台 Customer support representative and virtual assistant with over 4 years working experience. With experience handling live chat, email support, inbound calls, outbound calls and social media marketing. Skilled in delivering highly complex information into terms and concepts that the end user can easily grasp. Easily identify and resolve technical issues and concerns, am multitask oriented, a good team player and have got a ready to learn attitude. Excellent communication and presentation skills in English and French.
I've been working as a Customer Service Representative/Technical Support Representative for 3 years in the BPO industry. I have also developed my typing skills with the use of MSWord and Excel at the same time undergone trainings like Finishing course for Call Center Agent. I am seeking for a freelance project where the experience, education, and training that I have gained can be effectively utilize.